Returns

We want you to love your purchase! Unopened products may be returned within 60 days of purchase, and opened or gently used products may be returned within 30 days. Opened items must be less than 50% used. Original shipping fees are nonrefundable. If you are returning an order that included a complimentary gift with purchase, the gift must also be returned, or its retail value will be deducted from your refund. Refunds are issued to the original payment method and may take 5–10 business days to process, depending on your bank.

 

All returns must be shipped in sturdy, protective outer packaging to ensure they arrive in good condition. KoKo Shiseido Beauté is not responsible for items damaged in transit due to insufficient packaging.

 

Non-Refundable Items

The following items are final sale and non-refundable: all makeup items, sample and discovery sets, gift certificates, refill products, and all discounted or promotional items.

 

Our Authenticity Guarantee & Boutique Return Limits

As a longstanding authorized boutique for Shiseido and Clé de Peau Beauté since 2003, we unconditionally guarantee the authenticity, freshness, and quality of every product we ship. However, unlike large department store chains, an independent boutique has a limited ability to absorb high volumes of returns for other reasons. To continue offering you generous sampling, careful hand-packaging, and personalized access to the prestige brands you love, we allow up to 3 product returns per customer within a 365-day period.

 

• This 12-month period begins on the date of your first return.
• The limit applies to all returns for refunds, store credit, or exchanges.
• Once the limit is reached, we will be unable to accept further returns until the 365-day window resets.

We warmly encourage you to take advantage of our complimentary skincare consultations before purchasing—Tina and Connie are always here to help you select the ideal Shiseido and Clé de Peau Beauté formulas from the start, minimizing the need for returns.

 

Return Processing Fee

Orders sent back for a refund to the original payment method will be charged a flat processing fee of $8, which includes your prepaid return shipping label. You may opt to receive your refund as store credit to bypass the $8 return fee entirely.

 

How to Initiate a Return

• Step 1: Request your return — Email us (or call us at 310-343-3393) with your Order Number and the email address used for your purchase to begin your return.
• Step 2: Specify items to return — Let us know which eligible items from your order you wish to send back and the reason for your return.
• Step 3: Choose your refund option — Indicate in your email whether you would like a refund to your original payment method ($8 flat fee deducted) or full store credit ($8 fee waived).
• Step 4: Print your return label — Once your return is approved, we will email you a prepaid return shipping label. Simply print the label, pack your items securely in a sturdy box, and drop the package off with the designated carrier.