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Shiseido Skincare
Clé de Peau Beauté Skincare

Shipping policy

Order Processing & Same-Day Shipping

At KoKo Shiseido Beauté, we take great pride in personally inspecting, carefully hand-packaging, and swiftly shipping every order from our Torrance, California boutique—complete with complimentary samples.

  • Same-Day Cutoff: All orders submitted before 12:00 PM PT (Pacific Time), Monday through Friday, are processed and shipped the same business day.
  • Weekends & Holidays: Orders placed after 12:00 PM PT on Friday, on weekends, or on federal/USPS holidays will be shipped on the next business day.

Shipping Rates & Estimated Delivery Times

We ship primarily via USPS Ground Advantage and USPS Priority Mail (and occasionally UPS).

  • All Order are Shipped Free

Once shipped, estimated carrier transit times are:

  • Within California: 1 to 3 business days
  • Continental U.S.: 3 to 5 business days
  • Alaska, Hawaii, U.S. Territories & APO/FPO: 5 to 10+ business days

Please note: Delivery windows are carrier estimates and are not guaranteed by KoKo Shiseido Beauté, especially during peak holiday seasons or severe weather events.

Shipping Destinations & P.O. Boxes

At this time, we only accept orders that are billed and shipped to physical street addresses within the United States (including Alaska, Hawaii, APO/FPO, and U.S. Territories). We do not ship to P.O. Boxes, as our protective outer packaging does not fit inside standard P.O. Box compartments and requires secure delivery to a physical address.

Signature Confirmation on High-Value Orders

To protect your prestige skincare purchase against porch theft or misdelivery, KoKo Shiseido Beauté reserves the right to ship orders valued at $250 or more with Signature Required upon delivery at no additional cost to you.

Address Accuracy, Changes & Order Cancellations

Because we process and ship orders the same day, please verify your shipping address carefully (including apartment, suite, or unit numbers) before completing checkout.

  • Cancellations & Address Edits: If you need to cancel your order or correct a shipping address, please call or text us immediately at 1-310-343-3393. While we cannot guarantee changes once an order enters fulfillment, we will always do our best to accommodate your request before the package leaves our boutique.
  • Undeliverable or Returned-to-Sender Packages: If a package is returned to us by the carrier due to an incorrect, incomplete, or undeliverable address entered at checkout, or because a package went unclaimed, the customer is responsible for the reshipping postage fee (or an $8 return shipping/handling deduction if you prefer a refund).

Packages Marked as "Delivered" (Lost, Stolen, or Misdelivered)

KoKo Shiseido Beauté is not responsible for packages that are lost, stolen, or misdelivered after the carrier (USPS/UPS) has officially scanned and marked the tracking status as "Delivered" to the shipping address entered at checkout. We do not issue refunds for orders confirmed as delivered by the carrier.

Because USPS sometimes marks packages as "Delivered" up to 48 hours before actual drop-off, or accidentally leaves them with a neighbor, we ask that you wait 2 business days and check around your property and with neighbors first. If your package still cannot be located, please contact us immediately at 310-343-3393. We will gladly assist you in requesting a USPS GPS Delivery Scan Investigation to pinpoint the exact coordinates where the carrier left the package and help you file a carrier claim.